Improve contractor performance through structured, repeatable evaluation
Contractor supervision was being run on spreadsheets, paper, and the judgement of individual supervisors. Performance was inconsistent, accountability was fuzzy, and finance had no way to align invoicing with actual delivered work.
The organisation needed a structured platform that would make supervision repeatable, tie payment to performance, and integrate cleanly with finance systems.
Develop a bespoke web platform with dynamic checklists tied to each contract, incentive logic for high performers, and integration with Microsoft Dynamics for invoicing and financial consolidation.
A bespoke platform was developed with dynamic checklists generated from each contract's terms. Supervisors fill checklists in the field; results feed both performance scoring and invoicing.
An incentive layer rewards contractors whose work scores consistently above threshold — providing a positive-sum incentive rather than a purely punitive structure.
Integration with Microsoft Dynamics consolidates the financial side: actual delivered work flows into invoicing and payment, removing manual reconciliation.
Design platform architecture, build dynamic checklist features, integrate with Dynamics, train supervisors, embed.
Design the platform architecture, data model, and integration points.
Develop the dynamic checklist feature, scoring logic, and Dynamics integration.
Train supervisors, deploy in pilot, iterate based on field feedback.
