Improve mobility and connectivity with Microsoft Teams Phone
An enterprise workforce relied on a fragmented set of communication tools — desk phones, mobile, video conferencing, instant messaging, all separate. Mobility was painful; cost was high; the experience was inconsistent.
The leadership team wanted to consolidate into one platform that would carry voice, video, chat, and collaboration, while keeping the existing PSTN telephony in place.
Replace the legacy IP-telephony estate with Microsoft Teams Phone, integrated with Etisalat PSTN, and migrate the workforce without disruption.
A direct routing integration with Etisalat PSTN was designed and tested, preserving existing numbers and dial plans while bringing voice into Teams.
A phased migration moved business units onto Teams Phone in waves, paired with training and a residual desk-phone capability for the small number of edge cases.
The result is one application for voice, video, chat, files, and collaboration — and a mobile workforce that has parity with the desk experience.
Assess current telephony, design the Teams Phone target state, integrate with Etisalat PSTN, migrate in phases.
Inventory current telephony estate, dial plans, and call flows.
Configure Teams Phone, integrate with Etisalat PSTN via direct routing.
Roll out in phases, with user training and concierge support.
