Background
A large organization with a highly mobilized workforce was relying on outdated IP telephony systems that were not fully supporting the mobility needs of their staff. The existing system lacked integration with modern communication tools, limiting the ability of employees to stay connected and collaborate effectively while on the move.
To address these challenges, the organization decided to replace the traditional IP telephony system with a more flexible and integrated solution that could enhance communication and support the dynamic needs of their mobile workforce.
Task
The project aimed to replace the legacy IP telephony system with Microsoft Teams, integrated with Etisalat PSTN, to provide a seamless and unified communication platform. This would enable the workforce to stay connected, collaborate efficiently, and maintain high productivity regardless of their location.
Solution
The integration of Microsoft Teams with Etisalat PSTN allowed for the seamless transition from traditional IP telephony to a cloud-based communication system. This setup enabled employees to make and receive calls directly within Microsoft Teams, using their existing phone numbers, whether they were in the office or on the go.
Advanced features such as call forwarding, voicemail, and call transfer were integrated into Microsoft Teams, ensuring that the functionality of the legacy system was retained while adding the flexibility and mobility required by the modern workforce.
The project also included comprehensive training sessions for the staff to familiarize them with the new system, ensuring a smooth transition and minimal disruption to daily operations. Ongoing support was provided to address any issues and to optimize the system for the organization’s specific needs.
Implementing Microsoft Teams with Etisalat PSTN
The implementation process involved assessing the current telephony system, configuring Microsoft Teams for voice integration, and ensuring smooth PSTN connectivity through Etisalat. The goal was to create a robust and flexible communication platform that supports the mobility and connectivity needs of the workforce.
Assessment & Planning
Evaluate the existing IP telephony system, identify gaps, and design a migration plan to Microsoft Teams with PSTN integration.
Configuration & Integration
Set up Microsoft Teams for voice services, configure Etisalat PSTN integration, and migrate existing phone numbers to the new platform.
Training & Deployment
Provide training for the workforce, deploy the system organization-wide, and ensure all users are comfortable with the new tools and features.
